Player Support Agent (Traditional Chinese)

MoGi Group (TransPerfect Gaming Division) is an award-winning multilingual video games services company dedicated to world-class translation, localization, player support, games testing, cybersecurity, tool development, art design, and community management services. Our successful community management and player support departments support countless exciting games and titles worldwide, helping developers to manage their communities in multiple languages, while our localization department helps bring games of all genres to the world in over 44 languages.

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 650 games developers across the globe. Were currently looking for a dynamic addition to our vibrant team of over 200 in-house player support agents who can provide top class support in a fast-paced and active environment.

Responsibilities

Processing questions and problems from users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks

Your Profile
Ideal candidates will have:

Experience in Marketing, Translation, Journalism, Communications, Copywriting or similar
A native level of Traditional Chinese with excellent oral and written skills
A strong proficiency in the English language
Passion for and knowledge of games
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills
Good knowledge of MS Office
Excellent interpersonal skills
Experience in the video games industry
Strong computer and desktop publishing skills
Strong ability to multitask, prioritize, and work independently with minimal supervision
Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions

We Offer

An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
A competitive salary
Valuable and transferable work experience in the games industry
Ongoing training and professional self-improvement opportunities