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Player Support Internship - German/French/English/Spanish Agents

Location: Remote
Duration: Full-time (40 hours per week)
Availability: Immediately

Are you looking to work on building and raising online communities? Does your true passion lie in video games and online gaming? What if you could combine your hobby with your professional expertise?

Our player support department supports over 600 games developers across the globe. Were currently looking for German/French/English/Spanish/-speaking customer support interns to help us with many exciting new projects in the games industry.

RESPONSIBILITIES
Processing questions and problems from German/French/English/Spanish users through a ticketing system
Answering queries on blogs and forums as well as social media channels
Getting familiarized with the games so you can advise players
Getting creative in finding solutions to technical problems and bugs
Encouraging user loyalty by providing an outstanding service
Contributing to studio-wide community strategies
Supporting the community managers with ad-hoc tasks

YOUR PROFILE

Ideal candidates will have:
Bachelors degree (or are currently sitting) in Marketing, Translation, Journalism, Communications, Copywriting or similar
A native level of German/French/Spanish/English with excellent oral and written skills
A strong proficiency in the English language
Passion for and knowledge of games
Basic knowledge of social media from both user and professional points of view
Keen to work in an international environment
Excellent organizational skills
Good knowledge of MS Office
Excellent interpersonal skills
Experience in the video games industry
Strong computer and desktop publishing skills
Strong ability to multitask, prioritize, and work independently with minimal supervision
Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions

WE OFFER
An opportunity to hone and improve your skills by applying them to a diverse variety of engaging gaming projects
The chance to work closely with a team of like-minded people in a fast-paced, multicultural environment
A 6-to-12-month full-time paid internship in an exciting company for students and graduates
Valuable and transferable work experience in the games industry
On-going training and professional self-improvement opportunities

Interested? We want to hear from you!
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