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Player Support Specialist

PLAYER SUPPORT SPECIALIST - Contracted Employee for 40 hours a week

Under Riot supervision, VMC manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.

Core Responsibilities:

Respond and address Player problems in a timely manner utilizing a ticket-based support system
Support and engage players in a high quality, fun and empathetic 1:1 discussion
Practice consistent and clear decision making to provide the optimal player experience
Work effectively in a high energy, fast-paced, team oriented environment
Proactively share gained knowledge with team members using the correct communication channels
Utilize proprietary and external tools and resources to identify and resolve player inquiries
Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
Maintain the required ticket output and ticket quality on a consistent basis

Must have excellent written and verbal communication skills in English
Core gamer with a PC/Console gaming background
Previous customer service experience
Education - High School or GED (required), any college experience is a plus
Open availability/schedule - 40 hours/wk, 5 consecutive days/wk
Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)
Typing speed of 50 WPM
Ideal Specialist Profile Details

Cultural Profile: Familiar and comfortable with video games and gaming culture - bonus points if familiar with League of Legends
Personality Profile: Strong communicator, organized, empathetic, moderate to high critical thinking skills, high degree of autonomy
Career Profile: Educated, ambitious, willing to learn from failure/mistakes, open to feedback, tech-savvy
Volt is an Equal Opportunity Employer
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